What Generation Z shoppers want from jewelers

Rob Bates

Just as the industry is getting its head around how to appeal to millennials, there’s a new, possibly more quixotic, generation coming up.

The members of Generation Z currently range in age from 15 to 25, but they are already making their presence felt in the market, spending an estimated $163 billion this year.

The industry’s future success may depend on how well it woos this emerging demo, according a report prepared by Jonathan Kendall, head of CIBJO’s (World Jewellery Confederation) marketing and education commission, which was released in advance of CIBJO’s November congress in Bahrain.

Among the points made by the report, which can be seen here:

Generation Z are heavy users of social media, particularly WhatsApp, WeChat, and Instagram.

If we don’t focus on social media, we won’t have a future,” wrote Kendall.

Generation Z members want to change the world.

Around 40% said they want to be entrepreneurs, and half of them said they want to invent something revolutionary.

The industry can reach out to them, he said, by having more ways to encourage young talent.

Their number one concern is the environment.

As climate change worsens, some 70% of Generation Z consumers say they consider sustainability before they make a purchase.

They are also favorably disposed toward secondhand goods; one in three expect to buy used clothes, shoes, and accessories. Kendall believes the industry is “in a positive place” to make this part of its pitch.

This is no longer about cheap-looking secondhand pawnshops,” he said. “This is about a proud new marketing message from leading jewelers, stating that many of their fabulously designed new products incorporate secondhand elements.

They value authenticity.

This is another possible opportunity for the industry, Kendall said, as Generation Z consumers are likely to search out vintage style and vintage brands.

They are “gender neutral and gender aware.”

Members of Gen Z don’t want to be classified,” Kendall wrote. “They want to be fluid. One thing today, and tomorrow, maybe, something different.

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Source JCK Online