Retail words of the year, part III

Michelle Graff

I’ll start off this blog with a short confessional but not the scary, priest-behind-the-screen, say-10-Hail-Marys-type from my youth.

When I picked my first retail word of the year a couple weeks back, I promised a three-part series but I didn’t have the foggiest idea what Part III would be when I published Part I. This violated a rule I was taught early on in my journalism career, that you don’t run the first article in a series and dub it as such until all the parts are at least near completion.

Fortunately for me, the fog lifted when I was interviewing a retailer last week for our Black Friday weekend sales roundup.

During the course of our conversation, she told me that one of the biggest issues she is confronting, and will continue to confront, as a longtime jeweler is the ongoing battle between the old and the new ways of doing things. How much should she conform in order to keep up with the crowd versus standing her ground as a traditional seller of fine jewelry? Should she discount deeply, stock non-precious pieces, drop her standards on quality?

These dilemmas are not unlike what I face as a journalist today, and that’s why this particular retailer interview stuck with me.

Just like yours, my industry has changed substantially because of the Internet, and not all the changes are good.

For example, when I first started my career as a newspaper reporter, I remember citing reports from other news outlets (outside of the wire services) was considered taboo and a last resort. You were only supposed to use, “according to,” if you absolutely had exhausted every avenue in trying to obtain the information first-hand.

Today, the recycling of already-reported content is the norm. We here at National Jeweler do it too. Staffs have been cut to the quick while, at the same time, organizations are expected to pump out “news” at a frenzied pace.

These dilemmas are why I have chosen change as my third and final retail word of the year.

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Source National Jeweler